Prioritising Your Health and Safety
We are actively monitoring the COVID-19 situation in New Zealand and will keep you informed here about any changes that may affect our service. Your orders may be subject to change. Please check back here for our most up-to-date information about our response to COVID-19.
We Are Currently Open!
VitaHealth wishes to let our customers know that whilst we are closed to the public, we are still operating. Online orders are still being dispatched however some delays may be experienced with regards to courier services.
Should you have any questions with respect to the status of your order or need support to place an order, please contact us and we'll be in touch with you as soon as we can to support you.
Online Services - Contactless Delivery
At our store, it will be business as usual but with the following further actions in place:
- Increased cleaning and sanitising of our facilities
- Customer service and administration work from home
- Order and fulfilment services operate from our store
- Packers work individually and alone with split shifts and breaks
- Non-contact delivery with CourierPost Drivers - more information here https://www.nzpost.co.nz/business/covid19updates
- All parcels will be marked "Package Contains Essential Goods"
In addition to these measures, we're gearing up our online services and deliveries to ensure you can keep shopping for your essential items for maintaining your health and wellbeing.
Temporarily changes to the CourierPost delivery process
Following Government advice, CourierPost is limiting close physical contact with others during this time of shutdown.
Delivery of Signature Required Parcels
CourierPost will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient’s name (to record proof of delivery) and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly.
If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to depot.
Delivery of Non-Signature Required Parcels
CourierPost will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. If no one comes to the door, the courier will follow the standard process which is to leave the item in a safe place or leave a card to call and return to depot if no safe place.
If alternative delivery instructions have been added to the parcel ie. "leave by the front door if not home" then the Courier driver will follow these instructions if safe to do so.