Privacy & Security


We value your privacy and are committed to safeguarding your personal information. We will only use the information that we collect about you lawfully. We will not sell or rent your personal information to third parties for commercial gain. We will never give, lease, sell or otherwise disclose your personal information to third parties, other than for the specific purposes outlined below.

We understand when making purchases online involves a great deal of trust on your part. We take this trust very seriously and make it our top priority to ensure the security and confidentiality of any personal information you provide to us.

The following statement details Vita Health Limited (VitaHealth) policies relating to your personal information. Our Security and Privacy Statement should be read in conjunction with our Terms & Conditions. If you've any questions or concerns, please let us know. We're always happy to help.

Collection of Your Information

We collect information about you through our website for two reasons; firstly, to process your orders and second, to provide you with the best possible service by improving your shopping experience, as well as communicate with you about our products, services, and promotions

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

What Information We Collect About You.

VitaHealth will not collect or monitor any personal information about you without your consent. The only information you provide VitaHealth with directly will be collected, such as through subscribing to various products and services, or identifying yourself when requesting information to be sent to you. The only personal information we collect is what you tell us about yourself. For example, when you fill out a request form, we collect the details you enter to enable us to post information to you. When you answer questions about what you would like to see we keep this information so as to better serve you.

Similar to other commercial websites, our website utilises a standard technology called cookies. Like many websites, we use cookies that allow us to obtain information about how our website is being used so we can continually improve your experiences with VitaHealth. Cookies themselves do not contain personal information about you. They simply operate as a unique identifier which helps us to know what our customers find interesting and useful on our website.

Storage and Security of Your Details

VitaHealth uses the best SSL security to encrypt sensitive information such as credit card details submitted by users purchasing VitaHealth products via the secure online order form. Any user information stored either online or offline by VitaHealth is kept in a secure location and access is restricted to authorised employees only.

VitaHealth will not be held responsible for events arising from unauthorised access to your personal information. We encourage you to play an important role in keeping your personal information secure, by maintaining the confidentiality of any passwords and account details used on the VitaHealth website.

How We Use Your Information

We will use the collected information we obtain to fulfil our contractual obligation to you with the products and services you request and to deliver products ordered. We may use your information in the following ways.

  • To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
  • To verify your identity and to assist you if you have forgotten your username or password
  • To communicate with you and to send you information by email, postal mail or other means about our products, services, and promotions, where you agree to receive such information.
  • To help us learn more about your shopping preferences and personalise our offer to you in accordance with your preferences.
  • To analyse trends and statistics.
  • To improve or update this website and our products/services. - To protect the security or integrity of our website and our business.
  • To respond to your inquiries and communicate with you if necessary.

Email Communication

Use of our website requires you to accept certain email communications from us so we are able to fulfil our service to you. For example; We send an 'order confirmation' email confirming that your order has been successfully placed. You will also receive "Payment Confirmation" and "Order Shipped" emails from us.

We send marketing and promotional emails from time to time, but these are optional. You will always be provided with a link to 'Unsubscribe' from any such emails.

Accessing, Changing and Deleting Your Details

Your trust in VitaHealth is very important to us. Should you wish to change personal information that is inaccurate or out of date, you can do this by simply logging into the website and editing your details. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us.

Retention Of Personal Information

To the extent required by applicable law, we will retain your personal information for the duration of our relationship, plus a reasonable period to comply with the applicable statute of limitations or if otherwise required under applicable law.

Linking to Third-Party Websites

When you click on links and banners on our site that take you to third-party websites, you will be subject to the third party’s privacy policies. While we support the protection of privacy on the Internet, VitaHealth cannot be responsible for the actions of any third-party websites.

Website and Credit Card Security

We take website and credit card security very seriously. We provide a safe and secure platform on which to conduct online transactions. VitaHealth uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your personal information as it is transmitted over the internet.

To ensure you are accessing a secure server, check for a closed padlock symbol in your browser window as this show the SSL security protocol is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’.

Please keep in mind that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Please ensure you sign out when you have finished visiting the VitaHealth website. It is important for you to protect against unauthorised access to your password and to your computer especially if you access our website from a shared computer.

VitaHealth and Links to Other Sites

VitaHealth provides links to websites outside of the VitaHealth portal. These linked sites are not under the control of VitaHealth, and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the privacy policies for those sites. If you have any concerns about privacy at VitaHealth, please email your questions or comments.

If you choose to visit the VitaHealth website, your visit and any dispute over privacy are subject to this Notice and our Conditions of Use. This is the VitaHealth current Privacy Statement. VitaHealth may at any time vary the Privacy Statement by publishing the varied Privacy Statement on the VitaHealth website.

Please click here to view our Terms and Conditions.