Shipping & Delivery

We Use 100% Compostable Courier Bags and Recyclable Packaging Materials to Protect Your Products During Transit.
Part of looking after ourselves is also about looking after the world we live in which is why we use 100% compostable courier bags. They are made from cornstarch PLA and PBAT and use non-toxic inks to provide you with a natural alternative to traditional plastic-based courier bags. Our compostable bags are certified to comply with the International Standards for home and commercial composting. EN13432 / AS4736 / AS5810. To

We aim to have all orders delivered to your door as quickly as possible.

New Zealand - We offer FREE track and trace delivery within New Zealand on all orders over $45. For orders under $45, we only charge $4.90 for courier delivery to anywhere in NZ. This includes RD addresses and PO Boxes.

Australia - We offer track and trace delivery with all orders shipped to Australia for a flat rate fee of $14.90. This includes RD addresses and PO Boxes. Please see further below information about international shipping.

International - We offer track and trace delivery with all orders shipped worldwide for a flat rate fee of $15.90. Please see further below information about international shipping.

How long will my order take to arrive?
We do our best to have your order shipped to you the same day you order so you will receive delivery as quickly as possible provided that you order prior to 1pm. Orders that reach us later than 1pm that will be sent out the next working day.

New Zealand orders, delivery time usually takes 1-2 working days. - Please allow an extra day for rural deliveries. Our estimate for these is 2-3 working days.

Australia orders, shipping generally takes 3-5 working days.

International orders, please allow 5-15 work days for delivery.

Occasionally, a product you order may be temporarily out of stock. In this case, we'll contact you promptly to make arrangements to either substitute or delete the item, or hold your order until the item becomes available again. Naturally, we'll refund you for any goods we can't supply unless you agree to a substitute.

How will I know when my order is on its way?
Once your order has been dispatched you should receive a confirmation email with a tracking number for your parcel.

Who will deliver my order?

  • New Zealand orders will be delivered by CourierPost. 
  • Australia orders will be sent via New Zealand Post and delivered by Auspost.
  • International orders will be sent via New Zealand Post and delivered by your local carrier.

Does my parcel require a signature or someone to be home?
No. We send non-signature parcels unless otherwise requested. If you're not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. If they don't think it safe to leave, they'll leave a card to call.

You can, however, request a signature on delivery at no extra charge. If you require this please add "Signature Required" in the "Comments" field during the checkout process.

Do you offer Saturday Delivery?
Unfortunately no. Orders are only delivered Monday to Friday

Special Delivery Instructions
If you require any special delivery instructions for the courier driver please add these to the "Comments" field during the checkout process. Any delivery Instruction request will be displayed next to your address for the courier to follow.

What can I do if my order is missing?
In the unlikely event that your order does not reach you within the expected delivery timeframe, please contact us within seven days of your order’s dispatch if in New Zealand or within four weeks if you live outside New Zealand. Please note, we will not be liable for any loss should you fail to contact us outside of the recommended timeframes.

What if my order is damaged, faulty or Leaking?
We take every care to ensure your goods reach you in perfect condition. In the unlikely event your goods do not reach you in a satisfactory condition, please contact our friendly Customer Service Team with details of your experience with the damaged, faulty or leaking items. If this is the case, please call or email us, and we’ll send you a replacement product. It’s helpful if you provide photos of the damaged product so we can see where the damage occurred. Please be assured that any problems will be addressed in a friendly and efficient manner. Your satisfaction is extremely important to us.


International Shipping

What you should know about Customs and import regulations when ordering from overseas
Customs and import regulations vary from country to country. It is important for you to understand them. Some of the products we sell on this website may be prohibited for importation into certain countries. If we are aware of any particular import restrictions, we will make note of this on the product detail page. Please understand that it is not possible for us to be aware of all of the regulations specific to any given country.

It's entirely your responsibility to ensure that any goods which you order are not prohibited or restricted within your delivery country. VitaHealth will not accept any liability for the refund/replacement of any goods or any costs relating to or arising from, the importation or confiscation of any goods by your countries Customs Office or other government bodies. Likewise, any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We cannot provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.

All overseas parcels must include a consignment note representing the full and correct value of the contents in the parcel. Parcel sent with courier mail must also contain a true copy of the order invoice.

We accept no liability for any goods lost in transit outside of New Zealand but will do our utmost by investigating any lost parcels.

We've been sending goods all over the world for many years and have had very few problems which have given our customers a great level of confidence and accessibility to great products generally not available in other countries

We recommend you contact your local Customs Office for further information on import regulations in your country.

Please see the following links for information about import regulations in your country:
Australia | Canada | China | Hong Kong | India | Japan | Malaysia | Philippines | Singapore | South Korea | Taiwan | Thailand | United Kingdom | United Arab Emirates | United States of America

 

International - Lost In Transit
Airmail delivery timeframes are 5 - 15 working days and Courier timeframes are 3 - 8 working days after dispatch. If you have not received your parcel in this time, please notify us via email and we can then launch an investigation with NZ Post for you. The investigation can only be launched once 3 weeks have passed since dispatch. Once an investigation is underway, NZ Post will work with your country's postal service and attempt to locate your missing parcel. If for some reason they are unable to locate your parcel they will send a letter of "declaration of non-receipt" to the same address. This is to validate the delivery address and to also confirm in writing that you have not received your parcel. Please note: Compensation for your missing parcel in the form of a resend or a refund can only be received once NZ Post receives you're signed declaration of non-receipt. We will work closely with you and the postal services until the investigation is complete.

Please note: NZ Post's terms and conditions dictate that an international investigation into a missing parcel can only be launched within a limited time after a parcel's dispatch. For us to be able to assist you with regards to a missing parcel please contact us within 90 days of your parcel's dispatch. After this time we will, unfortunately, be unable to assist you. 

Customs
Please familiarise yourself with your country's import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of the law. Items sold at VitaHealth are intended for personal use only.

Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to our warehouse in undamaged and resalable condition. In that event, refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. Please note that if the cost to return a rejected package to our warehouse exceeds the value of the order, we will instruct the courier to destroy the package and we'll be unable to issue a refund of any kind.